When and from where are the shipping charges calculated?

All shipping charges are calculated during checkout, shipping is calculated from Vermont for US customers and from the Eastern Townships in Quebec for Canadians.

Do you include gift cards with orders?

Yes, during the checkout process, we ask you to provide the message you would like to include with your order. If you provide a message, a gift card with you message will be included with the purchased product. If you want to send us your own gift cards, please advise us and send the gift cards as soon as possible to our office at
Ferme Horti-Plus, 275 Ch. Laberee, Sawyerville, Qc, J0B 3A0

Can I choose to pay in Canadian dollars and order from the US, or vise versa?

Orders with US Billing addresses will be billed in US dollars and Canadian Billing addresses will be billed in Canadian dollars. Sorry, but we can only bill according to the address for proper verification and processing.

If I order, when is my credit card charged?

You are billed ONLY when your order is shipped.

When placing your order through our site, your credit card is only validated, no funds are transferred at that time. We will only request the funds when your order is prepared and ready to ship. For example if you placed an order in September to be shipped on November 15th your card will only be charged on November 15th.